Effective Date: February 2026

Welcome to Motozo (“Company”, “we”, “our”, “us”). Motozo is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle information collected through our website www.motozo.in, phone calls, WhatsApp, social media platforms, and offline interactions.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Full Name, Mobile Number, Email Address, Residential Address, Vehicle Registration Number, Vehicle Documents (RC copy, ID proof, etc.), Bank details (only when required for payment processing)
  • Vehicle Information: Vehicle make and model, Year of manufacture, Fuel type, Vehicle condition, Ownership details
  • Technical Information: IP address, Browser type, Device information, Website usage data (via cookies and analytics tools)

2. How We Use Your Information

  • To evaluate and provide scrap value quotations
  • To verify vehicle ownership and documentation
  • To process payments
  • To arrange vehicle pickup and scrapping
  • To comply with government and RTO regulations
  • To issue Certificate of Deposit (COD) and other required documents
  • To improve our services and customer experience
  • To communicate updates, offers, or important service information

We do not sell your personal information to third parties.

3. Legal Compliance

Motozo operates in accordance with Government of India vehicle scrapping policies, applicable RTO regulations, and environmental and recycling norms. Your data may be shared with authorized scrapping centers (RVSF – Registered Vehicle Scrapping Facilities) strictly for legal processing and compliance.

4. Data Sharing & Disclosure

  • Registered Vehicle Scrapping Facilities (RVSF)
  • Government authorities / RTO when legally required
  • Banking/payment partners for transactions
  • Logistics partners for vehicle pickup

We ensure that all third parties follow reasonable data protection standards.

5. Data Security

Motozo implements appropriate security measures to protect your data against unauthorized access, misuse, alteration, or loss. However, no digital transmission is 100% secure.

6. Cookies & Tracking

Our website may use cookies to improve functionality, analyze traffic and user behavior, and enhance user experience. You can disable cookies through your browser settings.

7. Data Retention

We retain your data only as long as necessary to complete the scrapping process, comply with legal requirements, and maintain transaction records. After that, data is securely deleted or archived as required by law.

8. Your Rights

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of data (subject to legal obligations)
  • Withdraw consent for marketing communications

To exercise these rights, contact us at the details below.

9. Third-Party Links

Our website may contain links to third-party websites. Motozo is not responsible for the privacy practices of those websites.

10. Updates to This Policy

Motozo may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.